When will the 2023 Tier Achievement Cycle end?

The 2023 cycle will close on December 5, at the end of C24.

Why is the Tier Achievement Cycle Ending Early?

The Cycle is ending early to give us enough time to transition to the new website in early 2024.

Have the targets been adjusted to account for the shorter selling period?

Yes. To ensure fairness in our calculations of Tier Achievement, we have introduced the following reduced Tier targets to account for the loss in selling days. See chart:

Will the New 2024 Cycle start with C25?

No. Campaigns 25 and 26 sales will not count for either of the 2023 or 2024 cycles, but they will be great money-making campaigns with irresistible offers, including Black Friday Specials and early Boxing Day sales.

For President’s Club members

How are the 2023 incentive programs being closed off this year?

• The President’s Club $5 Shipping Rebate Program will also close at the end of C24 and your reward payment will be issued on December 22.
• Except for the reward for Personal Goals and Stretch Goals, all PC-related programs, incentives, and recognition will be closed and paid out before the end of 2023.
• Rewards for Personal and Stretch Goal achievers will be issued in early 2024.

Refer to the President’s Club section of Avon.ca for details.

For Leaders

When will the Leadership commissions be paid?

Leadership commissions up to C26 will be paid in 2023, so you won’t have to wait for the new year.

Campaign 26 will be a shortened campaign, so to protect your earnings, we will lock your Paid Title in C25. This means that in C26, you will be paid at your C25 Title.

Will the new website impact the current Leadership Commission Structure?

No. The new website launch will not impact our current Leadership Commission structure.

How are the 2023 Leadership programs being closed off this year?

The Leadership “Drive With Us” program will also close in Campaign 24.

Why do I need to update my profile?

You will need an updated profile with correct email and phone number to log into the new website. A mobile number is preferable for the new website’s two step authentication process, but a land line will also work.

How do I update my profile?

Log onto avon.ca, click on MY AVON, then Profile and then Personal and Contact Information.

Will the Avon Guarantee still apply on the new website?

Yes. The Avon Guarantee will continue to be available for Representatives and Customers. For details, see The Avon Returns Policy on the new website.

How long does the Customer have to request a Return?

As of C1, 2024, the Customer has 45 days to request a product return. This has been increased from 30 days.

How long do Representatives have to request a Return?

As of C19, 2023, Representatives have 60 days from the date of the invoice to request an RMA and return the product(s) to Avon. Please note that if the product(s) are not received within 60 days, they will be recharged.

NOTE: RMA stands for Return Merchandise Authorization. After you submit your RMA, the system will generate a Return Packing List with a bar code. You must open this and print it. You must include this Return Packing List in your package. (Without the printed Packing List, we cannot grant credit for the return.)

What is the process to make a Return? Will I still need to fill out an RMA?

Yes. The process to make a return is as follows:

• On the website, go to the appropriate section and fill out the Return Merchandise Authorization (RMA).
• Submit the RMA online.
• Print out the Return Packing List and include it with the return; credit for the return will not be provided unless an official printed packing list is provided.

How will I get my money back for the Returned product?

Once the new website launches in 2024, a credit will be applied to your Representative account. No refunds will be made via the original payment method (i.e., Visa).

If a Customer is attached to more than one Representative, will their information be migrated over to the new system?

In our new system, a customer can only be attached to one Representative. Customers will be attached to the Rep they most recently purchased from.

Will the courier that delivers my order still be able to pick up my Return?

No. As of C26, 2023, the courier will not pick up your return package. We suggest you take your package to the post office or arrange another method of transport.

Will the Canada Post label still be available?

No. The $9.95 Canada Post label will not be available after Campaign 25, 2023. There is a blackout period for returns in C26. After this, you can save with Avon’s special discounted Canada Post shipping rate.

NOTE: If you have a Canada Post label, you can still use it until the end of February 2024.

What is the cost of making a return?

The cost will vary according to the weight of the package, the distance it must travel, and the type of service requested. Our special discount rate with Canada Post can help defer some of your costs. Postage/shipping costs for returns are the responsibility of the Representative.

Will all products have to be returned to Avon? How will I know if I must return something?

Your RMA will outline which products need to be returned to Avon.

Are there any exceptions? What if the product is damaged or if the wrong product is shipped?

If Avon shipped the wrong product or a product was received damaged (and Avon has requested that it be returned), the Representative can include it with other returns or, if the Representative does not have any other returns to send to Avon, they should call Avon’s Customer Care Center for instructions. The Representative may have to complete an RMA, and Avon will reimburse the Representative for the shipping fee. Alternatively, a Customer Care agent can complete the RMA for the Representative and issue a credit/refund on the spot.

What options will be available to pay for my order when the New Website is launched?

The following payment options will be available:

• VISA Debit and Mastercard Debit: Visa Debit and MasterCard Debit provide a convenient way to make transactions directly from your bank account.
• PayPal, Apple Pay, and Google Pay: You can also use your Visa or MasterCard Debit card with all these options, as you do now.
• Credit Cards: You can use Visa, MasterCard, Discover Card, and American Express.
• Online Banking: If you prefer online banking, you can pay your account simply by adding Avon to your list of payees
• Avon Account Balance: If your account has a credit, this may be used to pay for orders.

Will I still be able to use Direct Debit to pay my account balance on the new website?

No. For Representatives who have an Avon Account with a credit limit, Direct Debit will no longer be available as a payment option with our new website.

If this is currently your preferred payment method, we encourage you to consider which new option you would like to use in the future and prepare in advance.

For example, if Debit is the way you prefer to pay, get a Visa Debit or Mastercard Debit card now, so you’ll be ready for Campaign 1, or ensure that you have a digital wallet option such as PayPal.  

Are there any other options for Representatives to pay an Account Balance?

• If you need assistance, you can also pay your account by contacting our Avon Customer Care Centre.

Will Auto Pay still be available on the new website?

No. Auto Pay will not be available in C26 or in the new website. So from Campaign 26 onwards, you will have to input your credit card details on the website.

Will Companion Plus still be available with the launch of the new website?

No. The Companion Plus software will be retired because the new site will have a built-in Customer invoicing tool.

Will the Customer Data that I have stored in Companion Plus be transferred to the new site?

Yes. The information for all Registered and Non-Registered Customers that you have saved to Companion Plus will be transferred to the new website invoicing tool. So, it is important that your Customer information is up to date.

• Please be sure that your Registered Customers have a valid email address.
• For Non-Registered Customers, please be sure that you have an email and full address in the system. Non-Registered Customers without a valid email and address will not be transferred to the new website.

How long can I access Companion Plus to retrieve the information I need on my Customers?

Information stored on Companion Plus will be accessible to download for one year after the launch of the new site.

What will happen to the data I have stored on Companion Plus?

The information for all Registered and Non-Registered Customers that you have saved to Companion Plus will be transferred to the new website invoicing tool, providing there is a valid email and address. Receipts will not be transferred but will be available to download for one year after the new site's launch. If you want to keep all the information you have on Companion Plus, we recommend exporting it and saving it to your personal computer.

Can I continue to use Companion Plus after the launch of the new website?

No, you will only be able to read or download information. Your orders will be placed on the new site, and that data will be saved in the new Customer Invoicing tool.

Will Avon be able to use my Customer information for promotional purposes?

No. Avon will not use the Customer information stored on Companion Plus for any purpose.

How will I learn how to use the tool on the new website?

There will be instructions and video training.

What is Avon Wallet and what does it do?

Avon Wallet is a new portal through which Avon can deposit all your Sales and Leadership commissions, Leadership bonuses, eStore earnings, and rewards from incentives.

When will this new pay portal be in effect?

It will be available with the new website, early 2024.

What are the benefits of the Avon Wallet?

You’ll receive the pay-outs earned faster than ever! And the Avon Wallet is simple to use, here are a few of its benefits:

• Fast, safe, secure access to important features.
• Payment access at your fingertips, from any device.
• Control of your payout preferences.
• Easy navigation and visibility of funds.
• Clear transaction history helps simplify money management.
• Choice of language and prompt, multilingual customer service available by chat, email and phone.
• Email and in-portal notifications make sure you’re always informed.

How do I sign up or activate my account?

Once you have a deposit from Avon, you’ll be prompted to activate your Avon Wallet and create your profile.

Do I need to provide a valid Social Insurance Number (SIN) for sign-up?

Yes. A valid Social Insurance Number (SIN) will be required during the activation process.

If I do not provide a valid SIN how will I receive funds?

Without a valid SIN, you will not be able to access your earnings in Avon Wallet.

How do I log in to Avon Wallet?

Once the new website is launched and you have a deposit from Avon, you’ll be prompted to activate your Avon Wallet and create your profile.

1. Login onto your Avon Account on Avon.ca
2. Click “Manage Business”
3. Click “Avon Wallet”
4. Sign in onto your Avon Wallet Account

How do I change my profile information?

Once your Avon Wallet is activated, here’s how you change your profile:

1. Log in to your Avon Wallet.
2. Click Settings > Profile.
3. Make the changes.
4. Click Save.

How do I change my account password?

Once your Avon Wallet is activated, here’s how to change your Avon Wallet password:

1. Log in to your Avon Wallet.
2. Click Settings > Security.
3. Enter your existing password.
4. Enter and confirm a new unique password.
5. Click Update Password.
   NOTE: Passwords must contain 6-15 characters and cannot be reused.

What should I do if I've forgotten my password?

Here’s how to get a new password if you have forgotten yours:

1. Click Forgot Your Password? on the Avon Wallet login page.
2. Enter the email address registered on your Avon Wallet.
3. A password reset notification will be sent to this email. Click the Reset Password link. This will direct you to a page where you can enter and confirm your new password.
   NOTE: You may be required to complete an additional authentication step to verify your identity. If prompted, choose one of the options and follow the on-screen instructions.
4. Enter and confirm a new unique password.
5. After successfully resetting your password, a confirmation email will be sent to your email. Click Return to Login Page and use your new password to log in to Avon Wallet.

What is the new reporting system replacing ARC (Avon Report Centre)?

Canadian Leaders will be receiving an updated version of the VIBE Reporting System currently being used in the US later this quarter. This new system will not be available immediately after the new site launches but will follow quickly. There will be a workaround solution for a short time starting January 4th, 2024

ARC will not be available after midnight on December 26th

What is the work around solution until VIBE is ready?

In early January, you will begin receiving daily emails with your important Leadership reports. To ensure you receive the reports, please setup your email application to allow emails from this email address, noreply@reports.avonusa.com.

Instructions on how to allow emails (or whitelist) an email address can be found here.

What can I expect to see on these reports?

The reports are based on existing ARC reports and include:

• Leadership Dashboard
• Leadership Performance Report
• Potential PC
• Top Sellers
• Active Rep’s with Orders (our “ORDERS” in ARC)
• Active Rep’s no Orders (our “NO ORDERS” in ARC)
• Recent Contracts (our “CONTRACTED REPRESENTATIVES” in ARC)
• Older Contracts (our “CONTRACTED MORE THAN 4 CAMPAIGNS” in ARC)
• All Reps with Orders (our “TOTAL REPRESENTATIVE LISTING” in ARC)
• Upcoming Appts (our “POTENTIAL APPOINTMENTS” in ARC)
• Potential Reinstatement
• Potential Removals (our “POTENTIAL DEACTIVATED” in ARC)

Will I need a special browser or software to access the reports?

• We anticipate through testing that these will work with any browser
• Reports will come in Zip File for you to open to manage size of email
• You will need to be able to open Excel on your desktop to use
• The reports will look similar as we based them on ARC for ease of transition

When will the Leadership Reports be available?

The information will be emailed to you once a day after 8:30am EST. We ask your patience as it could take up to an hour before arriving to your inbox.

What should I do if I do not receive these reporting emails?

If you do not receive the email (by 10 am EST) please send an email to canada.sl@avoncanada.com.

How will I receive my Leadership Commissions?

Leadership commissions will be deposited to Avon Wallet. You will receive an email once your earnings have been deposited. The first time you receive Avon Funds, an email will be triggered to your email on file with steps on how to activate and access your Avon Wallet deposit.

What will I earn in Commissions for C26? And when will I receive them?

In recognition of the shortened campaign 26 selling timeframe, we will match dollar for dollar your C25/2023 commissions payout, adding any additional performance bonuses you may have earned in C26.

C26 commissions will be paid through Avon Wallet. As soon as the payments are deposited, you will receive an email notification and you can log in to access.

How do I access Avon Wallet?

You will need to activate your Avon Wallet for the first deposit. Only after the commissions have been paid to you in Avon Wallet will you receive the activation email instructions via a personalized email direct to you. Each campaign after that, you will receive notifications each time Avon deposits funds to you via Avon Wallet.

Why do I need to provide my SIN in order to access Avon Wallet?

Your SIN is required by Avon to comply with tax reporting obligations. Avon keeps this personal information confidential in accordance with its Privacy Statement and uses it for tax reporting purposes. If you do not provide your SIN you will not be able to receive commissions or bonuses.

Are there any Leadership policy changes that I need to be aware of?

There are new North American policies that need to be accepted when you log in for the first time. It is your responsibility is to review them in full, highlight or spotlight parts of your business practices that you may need to update to be compliant and ensure your team and any new recruits do the same.

Should you not understand one of the policy points – direct your inquiry to the Canada SL Desk and should they not be able to answer, they will leverage the Compliance team to get the clarity you need. Please allow review and response time of a few business days on these more nuanced questions.

Policies and Procedures ›

Where can I go for help with questions specific to Leadership?

Great news! Our Canada SL desk is now dedicated to resolving Leadership inquiries only.

Email : canada.sl@avoncanada.com

New! Administrative questions need to be sent directly to the email address and should not have other members of the Sales or Field Teams cc’d. Only in the instance that the ACC needs to involve a member of the sales or field team will be they be invited by the ACC or compliance teams to be involved in resolutions.

Where can I get business cards

You must purchase business cards from an Avon approved vendor and use the Avon approved business card template. You may not list any other business, profession, or experience on an Avon business card. The North American Vista Print Representative discount will be available in Canada later this quarter as part of your Avon Perks. In the interim, please feel comfortable to use up any existing business tools you invested in prior to the launch of the January 2024 policy updates.